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QUALIFICATION

Certificate IV Program in IT (Systems Administration Support) - Industry Work Experience Program
TAFE SA Code: CP00253

Incorporating: Certificate IV in Information Technology (Systems Administration Support) (ICT40120)
2025 start

Description

Learn remote desktop support skills while undertaking work experience at DXC Technology. At the start of the course you will undertake induction training full-time for 3 weeks covering work-placement guidelines, service-desk culture, communication techniques, call simulations and remote desktop simulations. You will then present for work experience at DXC Technology for 2 to 3 days per week over a 6-month period.

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Duration
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12 months 

Full Time

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Locations & Applications

Campus / Location
Code
Study Mode
Study Load
Scheduled
Adelaide City

701433

On Campus On campus/location – learn in a classroom environment that gives you the opportunity to interact with your lecturer and fellow students in person.
Full Time Full Time
Day Only
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On campus/location

On Campus/Location

On campus/location – learn in a classroom environment that gives you the opportunity to interact with your lecturer and fellow students in person.
Online

Online

Online – learn at your own pace, in your own space. Lecturer support will be provided via email and interaction with fellow students may be available via forums and chat groups. Online courses require access to a computer with an internet connection.
Blended

Blended

Blended – learn in a mixture of classroom and online environments. On campus learning will be scheduled but online learning can provide more flexibility. Lecturer support will be provided for all study. Access to a computer with an internet connection is required.
Virtual Classroom

Virtual Classroom

Virtual Classroom – online classes are delivered by Collaborate. Collaborate is a web-based online classroom collaboration tool that acts as a real-time virtual classroom.
Workplace

Workplace

Workplace – if you are currently employed in the industry but do not have a formal qualification TAFE SA can recognise the skills you already have. The duration of the course will be determined by your individual study plan.
Full Time

Full Time

Full Time classes
Part Time

Part Time

Part Time classes
Day Classes

Day Classes

Day time classes
Evening Classes

Evening Classes

Evening time classes
International

International

A course available to International students

Course Admission Requirements

  • Satisfactory performance in an IT skills assessment
If there are more applications for this course than places available, applicants will be ranked by IT skills assessment score.

Please Read Before Applying

Entry Recommendations
Please refer to the Program Information brochure below under Additional Resources for recommended digital capabilities to help you succeed in this course. The IT skills assessment covers the skills and knowledge required in the Certificate III in Information Technology and evaluates basic skills in:

  • Hardware
  • Software including operating systems
  • Programming
  • Helpdesk customer support
  • Communication and business skills

Attendance Requirements (subject to change)
Full time study is around 20 hours of class time a week with 15 to 20 hours of self directed study for Stage 1 Full time study is around 12 hours of class time a week with 10 – 12 hours of self directed study for Stage 2. Stage 2 also includes another 10 works of Work Experience, equivalent to 2 days per week.

Industry Conditions and Skills
You will need a webcam and the hardware to run the class resources. We recommend the following as the minimum needed; Intel i5 CPU or equivalent AMD, 16GB of RAM, 1Tb SSD, internet access, webcam, headset with microphone.

Additional Uniforms, Equipment and Costs

  • $300.00 (approximate) for 1TB SSD portable hard drive, webcam, and headset with microphone.
  • You will need access to a computer and a good internet connection as you will be using virtual machines for learning activities and assessments.
  • Virtual machines are obtained from your campus or the internet.
  • Virtual machine file sizes vary but are generally above 20GB.

Mandatory Requirements
To be eligible for industry placement with DXC Technology students must:

  • either hold permanent residency or Australian citizenship
  • have a Current National Criminal Check and Working with Children Check (DCSI)

Fees

Average cost per semester
Total Fees for the 12 month course
Subsidised
$1,872
$3,744
Concession
$1,287
$2,574
You may be eligible for government subsidised training.
Subsidised Training Eligibility
Subsidised training may require applicants to complete a Core Skills Profile Assessment (CSPA).
What is the CSPA?
Full Fee
$3,315
$6,630

Fees vary depending on subjects you enrol into. TAFE SA and their agents reserve the right to make any changes necessary. Fee updates will be available prior to offers being made.

  • Help with Fees

    Upfront Payment

    Each semester, fees can be paid online with VISA or Mastercard or at an Australia Post outlet.

    Read More

  • Employment Outcomes & Skills Covered

    Employment Outcomes

    Help desk and support workers.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Skills Covered

    Certificate IV Program in IT (Systems Administration Support) - Industry Work Experience Program
    This course, offered in partnership with DXC technology, offers the benefit of both classroom training and real-world work experience. The focus will be on remote desktop support skills and includes a significant vocational placement at DXC Technology premises (Felixstow). Students study at TAFESA and undertake work experience at DXC simultaneously for most of this course. To complete the qualification you are required to complete all 5 core units and 15 elective units.

    Qualification/Certification

    Successful completion of this course provides you with the following qualifications:

    Qualification TAFE SA Code National Code
    Certificate IV in Information Technology (Systems Administration Support) TP01249 ICT40120

    Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

    90%*
    of TAFE SA graduates are satisfied with the overall quality of training.
    87%*
    of TAFE SA graduates would recommend their training.



    * 2023 NCVER Student Outcomes Survey findings

  • Course Units

    Below is a list of all units that TAFE SA can offer in this qualification. The selection of elective units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on www.training.gov.au.

    Not all elective units listed below must necessarily be completed to achieve your qualification.

    Core

    Name Nominal Hours
    Apply advanced critical thinking to work processes 50
    Apply introductory programming techniques 40
    Comply with IP, ethics and privacy policies in ICT environments 60
    Contribute to cyber security risk management 30
    Identify and evaluate emerging technologies and practices 60
    Identify and resolve client ICT problems 40
    Work collaboratively in the ICT industry 30

    Elective

    Name Nominal Hours
    Analyse big data 40
    Configure cloud services 60
    Connect and configure devices and hardware components 40
    Evaluate ICT system status 20
    Implement maintenance procedures 10
    Install and manage servers 40
    Install and operate small enterprise branch networks 60
    Install, configure and test internet protocol networks 50
    Provide first-level remote help desk support 30
    Provide one-to-one instructions 20
    Review and update disaster recovery and contingency plans 30
    Support ICT system software 50
    Support operating system users and troubleshoot applications 20

Further Information

Brochure

Course guide

Brochure

Pre-enrolment Brochure

Contact us

Course enquiries and more information

Certificate IV Program in IT (Systems Administration Support) - Industry Work Experience Program
CP00253
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