Complaints and Feedback

TAFE SA Feedback or Complaint

At TAFE SA we take all comments made to us seriously, whether they are complaints or feedback. For us a complaint is when you're unhappy with a service or product and would like us to fix or resolve a problem. Feedback is when you have positive or negative comments about a service, but you don't need a response. Feedback can include compliments about the service you've received.

Current students are encouraged to discuss any issues or concerns directly with your lecturer or program support officer in the first instance. You may also visit the student website for technical support or learning assistance.

If you have a general enquiry related to course information, registration or course fees or require urgent support, please contact 1800 882 661 or enquire now.

The following decisions are not managed via the complaints process. Please follow the relevant links below for further information specific to these matters:

• Assessment disputes
• Academic misconduct
• International appeals
• Disciplinary decisions made in consideration of the student conduct and disciplinary policy
• VET Student Loan / FEE-HELP refunds and re-credits
• Suspected corruption, misconduct or maladministration by TAFE SA staff

Bullying or Harassment

We take a zero tolerance approach to bullying or harassment.  You can help us keep our community inclusive and respectful by reporting bullying or harassment using the form below. You can make an anonymous report, or you can provide your details if you would like our team to respond.

Anonymously

Whilst you may provide anonymous feedback, if the information provided in your feedback is limited, we may not be able to fully investigate your concerns and a response may not be possible.

You will not be treated any differently by making a complaint. All TAFE SA employees are bound by the South Australian Government’s Code of Ethics. This requires that all staff act impartially, fairly and equitably.

International students

If you are an international student, you may wish to speak with the International Student Support Consultant (International Unit) to discuss your issue, complaint or feedback.  If you wish to take it further, they can support you to submit a formal complaint or appeal using the form below or via an email to the relevant person.  Please call the International Student Support Consultant on 8207 8279 or contact them by email. You may also wish to view additional information about support services.

Provide your feedback or complaint to TAFE SA

TAFE SA asks that you be respectful when providing complaints/feedback, as it will be to you. If you behave in a rude or threatening way your behaviour may be addressed under an appropriate TAFE SA disciplinary process.