Description

Anyone carrying out the duties of a gaming manager or gaming employee must successfully complete approved courses of training through an approved training provider.

Recognised and approved by Consumer and Business Services, Responsible Service of Gambling Level 1 (RSG1) is held over two days and will provide you with the knowledge and skills to:

- explain gaming activities and game features consistently with regulatory and procedural requirements
- operate and maintain gaming machines (including clearing and refilling machines, undertaking simple machine repairs, identifying machine faults and reporting unserviceable machines)
- pay claims for prizes
- operate and maintain coin dispensing equipment and cashable ticket redemption terminals
- monitor security of gaming areas and identify and respond to breakdowns in security, and
- make and maintain accurate records of gambling related incidents and associated staff action in accordance with regulatory and procedural requirements.
- display signage and information related to responsible gambling in accordance with regulatory and procedural requirements
- apply responsible service of gambling procedures in accordance with regulatory and procedural requirements
- provide accurate and appropriate basic information on gambling harm as requested, and
- identify the relevant industry body that can provide advice regarding early intervention of patrons at risk of gambling harm.
- observe players and onlookers, identifying, reporting on and responding to indicators of gambling harm
- understand the reporting process for the identification of people displaying indicators of gambling harm and make accurate records in accordance with regulatory and procedural requirements, and
- having been instructed in the user documentation for an approved recognised automated risk monitoring system, to operate the automated risk monitoring system, respond appropriately to alerts from the system and document the response in accordance with regulatory and procedural requirements.
- understand and explain the principles of pre commitment, both generally and by reference to pre commitment systems in operation in South Australia at the time of the training, and
- appropriately suggest a referral to a financial counselling service and facilitate such referral.
- understand and explain the principles of an acceptable loyalty program, both generally and by reference to loyalty systems in operation in South Australia at the time of the training.
- explain the barring arrangements provided for under Part 6 of the Gambling Administration Act 2019
- receive and action applications for voluntary barring
- refer to an appropriately trained staff member applications for involuntary barring
- understand where information relating to barred persons may be found, and
- identify, engage with and, if appropriate, remove individuals believed to be barred persons.
- respond appropriately to approaches for information on funded gambling help services, and
- referral to the national gambling help line, gambling help online or to a particular gambling help service.
- identify regulatory and procedural requirements from source documentation.

As part of your completion of RSG1, you are required to demonstrate the below skills in the workplace over two shifts. You will be provided a supplementary workplace report which must be completed by a manager who has the relevant vocational competencies of RSG1 or its predecessor, Basic Gaming, including the national unit of competency SITHGAM023-Attend Gaming Machines (or its equivalent), and current industry skills directly relevant to the training. The manager completing this form must be in a position where they can supervise and observe you in the workplace.
The skills required to be demonstrated for the supplementary report:
• Maintain machines throughout shift
• Perform multiple financial transactions
• Provide advice to customers on machine play
• Follow organisational policies and procedures for completing financial transactions