Description

What's it all about?
This course will give you the knowledge and skills you need to be successful in IT. You'll start with learning how to support endpoints, networks, and users by diagnosing problems and documenting them. Then, you'll move on to working as a part of a help desk team and troubleshooting networks and endpoints. Finally, you'll learn how to remotely support users and access networks.

The course is offered in partnership with Cisco Networking Academy.

What you need to know?
Basic literacy in IT