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QUALIFICATION

Certificate IV in Retail Management


 National Code: SIR40316
 TAFE SA Code: TP00923


2025 start

Description

Unlock your potential and future career in the retail sector. This course is designed to provide the skills and know-how to lead a frontline team and manage the day-to-day operations in a retail setting including speciality store and department stores, supermarkets, and quick service restaurants. Learning how to manage employee relations and creating a customer centric culture are just some of the key interpersonal and practical skills gained through this qualification.

Apprenticeships & Traineeships
Duration
Example Career Profile
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12 months 
Retail Sales Supervisors and Assistants
Retail Sales Supervisors and Assistants
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Campus
Study Mode
Study Load
Scheduled
Application
Adelaide City
On Campus On campus/location – learn in a classroom environment that gives you the opportunity to interact with your lecturer and fellow students in person.
Part Time Part Time
Day Only
How To Apply

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On campus/location

On Campus/Location

On campus/location – learn in a classroom environment that gives you the opportunity to interact with your lecturer and fellow students in person.
Online

Online

Online – learn at your own pace, in your own space. Lecturer support will be provided via email and interaction with fellow students may be available via forums and chat groups. Online courses require access to a computer with an internet connection.
Blended

Blended

Blended – learn in a mixture of classroom and online environments. On campus learning will be scheduled but online learning can provide more flexibility. Lecturer support will be provided for all study. Access to a computer with an internet connection is required.
Virtual Classroom

Virtual Classroom

Virtual Classroom – online classes are delivered by Collaborate. Collaborate is a web-based online classroom collaboration tool that acts as a real-time virtual classroom.
Workplace

Workplace

Workplace – if you are currently employed in the industry but do not have a formal qualification TAFE SA can recognise the skills you already have. The duration of the course will be determined by your individual study plan.
Full Time

Full Time

Full Time classes
Part Time

Part Time

Part Time classes
Day Classes

Day Classes

Day time classes
Evening Classes

Evening Classes

Evening time classes
International

International

A course available to International students

Course Admission Requirements

  • You must have a contract of training with an employer to study this course

Fees

Average cost per semester
Total Fees for the 12 month course
Subsidised
$703
$1,406
Concession
$418
$836
You may be eligible for government subsidised training.
Subsidised Training Eligibility
Subsidised training may require applicants to complete a Core Skills Profile Assessment (CSPA).
What is the CSPA?

Fees vary depending on subjects you enrol into. TAFE SA and their agents reserve the right to make any changes necessary. Fee updates will be available prior to offers being made.

  • Help with Fees

    Upfront Payment

    Each semester, fees can be paid online with VISA or Mastercard or at an Australia Post outlet.

    Read More

    Payment Plan

    If you have difficulty paying your fees upfront, you may be eligible for a payment plan.

    Read More

  • Employment Outcomes & Skills Covered

    Employment Outcomes

    Possible job roles include: Customer Service; Supervising Work Teams and Employee Relations; Sales Performance; Store Safety and Security.

    Note: Completion of a TAFE SA course does not guarantee an employment outcome. Formal requirements other than educational qualifications (eg licensing, professional registration), may apply to some occupations.

    Qualifications & Skills Covered

    Certificate IV in Retail Management (SIR40316)
    This course is recognised by industry as providing the skills and knowledge to perform various retail frontline management skills including HR, finance and store presentation. 7 core units plus 4 electives.

    Note: Students who successfully complete only one or more units of competency but not the full qualification are eligible to receive a Statement of Attainment.

    90%*
    of TAFE SA graduates are satisfied with the overall quality of training.
    87%*
    of TAFE SA graduates would recommend their training.



    * 2023 NCVER Student Outcomes Survey findings

  • Course Units

    Below is a list of all units that TAFE SA can offer in this qualification. The selection of elective units you will be enrolled into depends on the campus you attend, and the qualification packaging rules described on www.training.gov.au.

    Not all elective units listed below must necessarily be completed to achieve your qualification.

    Core

    Name Nominal Hours
    Achieve sales results 30
    Create a customer centric culture 35
    Lead a frontline team 35
    Maintain employee relations 35
    Maintain store security 20
    Maintain workplace safety 35
    Monitor retail store financials 40

    Elective

    Name Nominal Hours
    Assist with customer difficulties 40
    Build customer relationships and loyalty 40
    Coordinate visual merchandising activities 35
    Use social media to engage customers 35

Further Information

Brochure

Course guide

Brochure

Pre-enrolment Brochure

Contact us

Course enquiries and more information

Certificate IV in Retail Management
TP00923
︿
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